Divergent CIO

An innovative, transformative, and digital leader experienced in Technology and Executive Leadership
Brian E. Thomas

How a Pandemic is Accelerating Technology Breakthroughs

 The Silver LiningThe coronavirus pandemic may still be plowing its way through the country, leading to business closures, shut downs and social distance rules, but it's also been the harbinger of technological breakthroughs as people shift the way they function. From AI to remote work tools to workforce shifts, this pandemic is breaking through te
 Success doesn't come about overnight or all at once. Like a home, it needs a foundation, brick by brick, to form a stable structure that can support the weight of a business over time. The first building block to success, then, is building the right team. To draw another analogy, just like in sports, recruiting the top people to join your team is
Continue reading
 A colleague of mine recently shared an experience she had at her doctor's office. When she walked up to the window to check in, the young receptionist motioned with her finger pointing to the iPad on the counter and said, "please check in here," without taking her eyes off her cell phone. My colleague began asking her a couple of questions about t
Continue reading
 Investing in MentorshipNot everyone can -- or should -- jump into their career headlong without a plan of where they're going. This is particularly true in today's competitive workplace climate. Mentorships can bridge that gap between emerging into a new career and becoming a successful leader in that field. In fact, research shows that quality me
Continue reading
 What does it mean to be "winning"? Does it mean you're successful every step of the way? Does it mean you make the most money over your competitors? Not really, at least not necessarily. Fostering workplace culture that is considered "winning" goes much further than your bottom line. It has more to do with developing and nurturing an environment t
Continue reading
 Building Foundational RelationshipsHaving a cohesive unit in the workplace ensures team camaraderie and, ultimately, success on any project you may take on. "It takes a village" isn't just a saying that applies to raising children. It also applies in the workplace, on every level of management. As the CIO, it's your job to build, encourage and fos
Continue reading
 We know that Artificial Intelligence (AI) is a hot topic right now, yet on the flip side there has been criticism around its hype, especially at HIMSS17 this year. However, we need to continue to invest into AI Research and Development so we can maximize the benefits, such as lower healthcare costs, improved provider efficiency, more accurate bill
Continue reading
 True Self-ServiceIt's ironic that the more ways to contact a company these days, from social media and phone to email and web, the less people actually want to interact. Most consumers actually prefer relying on a company's website to get the information they need. According to Forrester, 72% of online consumers would rather use a company's web si
Continue reading
 Agility...patience...poise...unwavering strength...these are all qualities displayed by true leaders in times of uncertainty. There are many things that can contribute to uncertainty, from increased marketplace demands to competitive factors. Leaders must display confidence to minimize the impact of uncertainty; indeed, how leaders respond to grow
Continue reading
 Digital transformation in the business world refers to the efforts of companies to keep up with changing environments spurred on by customer demand and technology. Because digital tools and technology are constantly evolving and affecting how people interact with one another, this in turn changes the way in which we conduct business. How you
Continue reading
 Both sides of the health technology debateLast week, we talked about what to watch for in the way of wearable technology this year. Now we'll discuss how this innovative form of technology can be used to promote a healthier population. We all know that health insurance payers give out incentives to providers for healthy patients; to obtain these i
Continue reading